Politique de remboursement

We have a 7 day exchange policy, which means you have 7 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be returned in the same condition that you received it. 

To start a return you can contact us at era.voronkova@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can always contact us for any return question at era.voronkova@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refunds
Every order is handled with care and as much clarity and transparency, because  Because of this, ALL SALES ARE FINAL.